1. Introduction
ADM. KÁLAMO, S.L. is the company in charge of marketing KÁLAMO products. These Terms of Use and Purchase Conditions are applicable to the relationship between ADM. KÁLAMO, S.L. ,(hereinafter, “KÁLAMO” or the “Company”) and you (hereinafter, the “Client”), regarding all those transactions that you carry out on the website www.kalamo.es (hereinafter, “Store On-line").
ADM. KÁLAMO, SL, is a commercial entity of Spanish nationality, domiciled at C/ Adelfas 32, Urbanización Montepríncipe, Boadilla del Monte, Madrid (Spain), and registered in the Mercantile Registry of Madrid Volume 15,928, Book 0, Folio53, Section 8 , Sheet M-269263, Inscription 1, and with CIF b- 82815986
2. Data and customer commitment
The information or personal data that the Client provides us will be treated in accordance with the provisions of the General Privacy Policy of ADM. KÁLAMO, S.L., as well as in the specific privacy policies of each web form.
By making use of this website, the Client consents the processing of their data and states that they are true and correspond to reality. Therefore, the Client commits to:
1. Make use of this website only to make legally valid queries or orders;
2. Do not make any false or fraudulent order. In the event of indications of falsehood or fraud, KÁLAMO is authorized to cancel the order and inform the relevant authorities. Likewise, KÁLAMO does not assume any type of responsibility for the damages and/or expenses that may derive from it.
3. Provide KÁLAMO with your email address, postal address and/or other contact information truthfully and accurately. Likewise, the Client consents that KÁLAMO may use said information to contact him, if necessary.
4. Not to make improper use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically damaging or harmful program or material. The Client will not try to have unauthorized access to this web page, to the server in which said page is hosted or to any server, computer or database related to our web page. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations.
The Client declares to be over 18 (eighteen) years old and have the legal capacity to enter into contracts. In this sense, KÁLAMO may verify, through the means it deems appropriate, compliance with the aforementioned requirement.
3. Availability of the Kálamo service and products
The completion of an order through the Website is subject to their availability. KÁLAMO tries to guarantee the stock of all the pieces that are for sale. If the requested product is not available or is out of stock, the Customer will be informed by email and the amount paid will be refunded within 15 days of payment.
4. Kálamo's right to cancel an order
KÁLAMO reserves the right to refuse any order, cancel it or not accept a confirmed order for, among others, the following reasons: A technical or pricing error occurred on the Website when the order was placed. The product that appears in the order is not available. The payment information provided was incorrect or unverifiable. The security systems indicate that the order is abnormal or may be fraudulent. KÁLAMO has not been able, after 2 attempts, to deliver the order to the address provided.
5. How are orders placed?
To place an order, the Customer must follow the online purchase procedure and click on the "BUY NOW" button. Subsequently, the Customer will receive an email acknowledging receipt of his order ("Order Confirmation") within 24 hours of it. The Customer will also be informed, via email, that the order is being shipped (“Shipping Confirmation”). Likewise, the Client can check the status of his order in "My Account" or by contacting kalamo@kalamo.es.
In the event that the Client is not registered and does not have the "My Account" space, they can contact KÁLAMO directly through kalamo@kalamo.es to receive information on the status of their order.
In the event that the Client has made an error when sending their data, they may modify them in the "My Account" Section; Said data will be applicable for future purchases. In the event that the error refers to the order in progress, the Client must contact kalamo@kalamo.es.
How is shipping and delivery done?
At the moment in which the Client makes the payment, KÁLAMO will ask him to choose the shipping method in order to carry out the delivery of his order. The shipping costs will vary depending on the shipping address chosen, being calculated automatically during the payment process, and before finalizing the order.
Those orders and payment confirmations received after 12:00 noon (local time), will be processed the next business day (working days from Monday to Friday, except holidays marked in the official calendar).
In the event of circumstances arising from the customization of products, or unforeseen or extraordinary circumstances occur, or periods of large influx of orders, KÁLAMO informs you that delivery times may be subject to variations.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase, establishing a new delivery date, or the possibility of canceling the order with a full refund of the price. paid out.
For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which the Client, or a third party indicated by the Client, acquires material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.
In case of impossibility at the time of making the delivery of the order, it will be the user who will agree with the transport company the new delivery.
Can KÁLAMO cancel an order?
KÁLAMO reserves the right to cancel any order (even if it has been previously accepted), not being responsible for any damage and/or expense, in the following cases:
1. When an involuntary error has occurred in the online store; for example a payment or stock error;
2. When there are reasons to believe that the Client is a minor or that the credit card to be used does not meet the requirements described in these Conditions;
3. When the payment information provided by the Customer is incorrect or unverifiable.
4. When the shipping address provided by the Client is outside the authorized territory, or the order cannot be delivered to the address provided by the Client.
In the event that any of these assumptions is identified, KÁLAMO will duly notify you via email, in order to be able to resolve the problem before carrying out any action.
6. Returns and exchanges
6.1. Return of non-conforming products
The Client has the right to return products that are not in accordance with his/her conformity, up to 15 calendar days after receipt, previously informing KÁLAMO at the email address kalamo@kalamo.es about the reason for his/her non-conformity and thus being able to proceed to the return of it.
If the return is accepted, KÁLAMO will refund the full value of the product fifteen (15) days after receipt by KÁLAMO of the product that is the reason for the return.
The foregoing is without prejudice to the rights that the Client holds as a consumer according to the provisions of current mandatory regulations on consumer protection.
6.2. Return of products for any reason or right of revocation
If the Customer is not satisfied with the products purchased, for whatever reason, they have 15 calendar days from the delivery date to return the product without giving any explanation. The Customer can return the purchased product, provided that: The product has not been used.
Products must be returned in their original packaging and labels along with the relevant returns note. After examination and assessment, KÁLAMO will reimburse the Customer for the price of the product and the shipping costs fifteen (15) days after receiving the return of the product.
6.3. Change of products. Products cannot be exchanged. To make a product exchange, the Customer must return the original item and place a new order through the KÁLAMO Website.
6.4. Return of gifts To return a product that has been received as a gift, the Customer must contact the person who gave the gift and ask them to follow the procedure for making the return. The refund will be made in the original form of payment.
6.5. Refund Information Refund will be made to the original form of payment. With the exception of the provisions of Section 6.2, KÁLAMO will not make any refund until it receives the product and verifies its conditions in the warehouse; Once the conditions of the product have been verified, the Client will receive a refund with the amount within fifteen (15) days of receipt of the product that is the reason for the refund at KÁLAMO.
7.Checkout as a guest
The KÁLAMO website also allows purchase through the guest purchase functionality. In this type of purchase, the Client will be asked only for the essential data to be able to process his order.
During purchase process, the Client will be offered the possibility of registering as a user or continuing as an unregistered user.
8. Prices and taxes
The prices of the products that appear on the website are those that apply at the time of purchase. Prices may be subject to change without notice, but will not affect orders that have already been accepted.
All product prices, shipping costs and other services include VAT. Shipping costs are added per order. KÁLAMO will always report the total price, including all taxes and other costs such as fees and possible delivery costs.
The Client expressly authorizes KÁLAMO to issue the invoice in electronic format, although they may at any time indicate their wish to receive a paper invoice, in which case, we will issue and send the invoice in said format.
9. Means of payment
The means of payment accepted by KÁLAMO are detailed below:
VISA
MASTERCARD
AMEX
BIZUM
If you try to pay by any other means, KÁLAMO is not responsible for the loss of payment or any other damage caused by the Client's action.
Payment is only accepted in Euros.
KÁLAMO is committed to protecting the personal information of its Clients, and for this it will encrypt the data of the credit cards. On the other hand, during the purchase process, the identification number (CVV) of the Customer's credit card is required. The CVV is a 3 or 4 digit numeric value that provides encryption control of the information recorded on the card. This security feature is designed to protect the Customer against fraud. Your CVV will not be stored in our systems and the Customer must provide the number each time you make a purchase at www.kalamo.es
When the Client clicks on "BUY NOW", he confirms that the credit card is his or his legitimate owner. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize payment, KÁLAMO will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the Client. .
10. Customer service
For any claim or query you can contact KÁLAMO through the section of the website or through the following means of communication:
Telephone: 915772102 Email: kalamo@kalamo.es
11. Company Responsibilities
KÁLAMO guarantees the quality of the service contracted through the Online Store.
All the rights that the Laws in force attribute to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may result in the return of the products or the cancellation of the services purchased by the Client.
12. Warranties
KÁLAMO guarantees its jewelery for a period of two years, excluding wear caused by use or damage caused by improper use of the product, as well as in general all those cases that are excluded by current legislation. KÁLAMO will repair the product with materials of the same quality, considering that identical substitutions are not always possible. If a part is damaged after two years, KÁLAMO may repair it at a cost and within a period agreed with the Client.
13. Liability and disclaimer
Unless expressly provided otherwise in these Conditions, the responsibility of KÁLAMO in relation to any product purchased on the website will be strictly limited to the purchase price of said product.
All descriptions, photographs of products, information and materials that appear on this website are provided "as a true body" and without express or implied warranties about them except those established by law. Some products may appear slightly larger or smaller than actual size due to display settings and photographic technique. Other items may be represented larger than actual size, in order to clearly show details; or smaller than its actual size, in order to show the entire article. In this sense, if the Client contracts as a consumer and user, KÁLAMO is obliged to deliver items that are in accordance with the contract, responding to the Client for any lack of conformity that exists at the time of product delivery. Likewise, the color tones in the photographs of the products in the online store may be altered by the resolution of your monitor, and may differ from the real ones.
The products we sell may have some variations due to the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in colors, sizes, textures, among others, will not be considered defects or defects.
KÁLAMO will not be responsible for any damage or loss resulting from a denial-of-service attack, virus or any other program or technologically harmful or damaging material that may affect the Client's computer, computer equipment, data or materials as a result of the use of this page. web or the download of contents of the same or, where appropriate, to those that it redirects.
14. Force majeure
KÁLAMO will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond reasonable control ("Cause of Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the "Cause of Force Majeure" continues, and KÁLAMO will have an extension of the term to fulfill said obligations for a period of time equal to the duration of the "Cause of Force Majeure".
KÁLAMO will use all reasonable means to end the "Cause of Force Majeure", or to find a solution that allows it to fulfill its obligations despite the "Cause of Force Majeure".
15. Industrial and intellectual property
The Client acknowledges and consents that all copyright, registered trademark and other industrial and intellectual property rights over all the contents of the website correspond to KÁLAMO, or to those who granted KÁLAMO a license for its use.
16. Modification of conditions
KÁLAMO reserves the right to review and modify these Conditions at any time.
The Client will be subject to the policies and Conditions in force at the time he uses this website or makes each order.
17. Language, applicable law and jurisdiction
The language in which the contract between KÁLAMO and the Client will be concluded is Spanish or, where appropriate, English.
The use of the KÁLAMO website and the product purchase contracts through said website will be governed by Spanish law.
Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of the Client's domicile.
The European Commission makes available to consumers a platform for the resolution of online consumer complaints, which as a consumer you can use and which is available at the following link: http://ec.europa.eu/consumers/odr /